Informative statement for clients

Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and its transposition into Spanish legislation through Organic Law 3/2018 of 5 December 2018, Salinera Española, S.A., with registered offices in C/ Gremi Boneters, 35 2ºA, 07009, Palma de Mallorca, Spain, informs you that the data you have provided us will be processed in accordance with that set forth in our Privacy Policy (Privacy Terms and Conditions) that you can view on the following link: https://www.salineraespanola.com/en/privacy/.

Salinera Española, S.A. guarantees you the protection of all personal data provided, and, in compliance with the provisions of the aforementioned regulation (GDPR) and other applicable legislation, informs you that:

  1. All personal data provided to Salinera Española, S.A. will be processed by the company in accordance with applicable legal requirements and shall be incorporated into the CLIENTS file, created and maintained under the responsibility of the company Salinera Española, S.A. in accordance with the parameters laid out in our Privacy Policy.
  1. The data is collected for the purpose of processing the personal data of Salinera Española, S.A. clients, for management purposes, and also for sending them commercial information on our products and services of a commercial nature. However, we inform you that you may withdraw your consent at any time by notifying the Salinera Española, S.A. registered offices or by sending an email tolopd@salineraespanola.com.
  1. Your personal data, incorporated into the file owned by Salinera Española, S.A., may be disclosed to third parties, providing this disclosure is done for the same purposes as those set out in the preceding paragraph, that you expressly accept.
  1. You may, at any time, exercise your rights of access, rectification, cancellation, restriction of processing and opposition to your personal data, and also your withdrawal of consent for any of the purposes hitherto indicated, by sending a duly signed letter to Salinera Española, S.A. at C/ Gremi Boneters, 35 2ºA, 07009, Palma de Mallorca, Spain or to the email address lopd@salineraespanola.com where your contact data should be clearly stated, and which should be accompanied by a photocopy of your DNI/NIF or any other proof of identity document.
  1. By accepting the terms and conditions in this document you authorise Salinera Española, S.A. to process your personal data in accordance with the provisions set out in the preceding paragraphs.

Sales, Cancellation/Return and Delivery Policy

Purpose

The purpose of this document is to establish the General Terms of Sale and Returns for the online sales website salineraespanola.com.

Identity of parties

The general terms of sale described below (hereinafter the General Terms of Sale) exclusively govern the contractual relations between any customer of the website www.salineraespanola.com (hereinafter referred to as the “Customer” or “You”) and the seller, Salinera Española, S.A., (hereinafter referred to as SALINERA ESPAÑOLA), with registered address at C/ Gremi Boneters, 35 2º, 07009 Palma (Balearic Islands).

Placing your order:

  • You must be of legal age to make a purchase from salineraespanola.com.
  • When registering, you must provide us with at least one phone number (mobile or landline) and an email address.
  • The primary means of contact used to send notifications about your order will be email, although sometimes we may also use the phone number or postal address you have provided when completing your registration on our website to make your purchase.
  • If we accept your order, you will receive email confirmation of the order via the email address linked to your user account. The order confirmation will be effective upon shipment. If we are unable to accept your order, we will attempt to contact you by email, phone or post.

Availability

Product availability: SALINERA ESPAÑOLA will do everything possible to meet customer demand for products. However, all product orders are subject to availability. In this regard, if there are any supply difficulties or there are no items in stock, we reserve the right to provide you with information about substitute products you may order that are of equal or higher quality and value. If you do not wish to place an order for the replacement products, we will refund any money you have paid.

Delivery

SALINERA ESPAÑOLA undertakes to deliver products in perfect condition to the delivery address indicated on the order form.

You can request the items to be delivered to a different address and to a different natural person than the one signing the order, as long as the delivery address is located in Spain.

Orders will not be delivered to PO Boxes.

In order to optimise delivery, we would be grateful if you could indicate an address that the order can be delivered to during normal business hours.

SALINERA ESPAÑOLA ships products via leading courier companies in the sector.

SALINERA ESPAÑOLA will provide the Customer with all the information about the shipment, such as the tracking number, the courier company, and the telephone number of the courier company, so that you may contact them and track your shipment at all times.

Goods will be delivered to the address designated by you. If there is no recipient present at the time of delivery, an attempted delivery notice will be left indicating how to arrange a new delivery.

SALINERA ESPAÑOLA reserves the right to change the type of shipment and the corresponding courier company, regardless of any statements made herein and provided that it does not entail manifest damage to the Customer. In general, when the weight or dimensions of the order exceed the maximum size established by the usual courier company, we will contact you to inform you of the alternative courier to be used, and the specific deadlines that apply.

The shipping charges related to shipments of the purchased items will be reflected at the final moment of purchase and will depend on the chosen shipping method and the destination. These conditions may be modified.

For the purposes of these conditions, it will be understood that the “delivery” has taken place, or that the product (s) have been “delivered”, once the delivery note has been signed at the agreed delivery address.

Delivery times

The delivery times depend on the selected carrier, and they will always take some time to prepare, since in many cases they are artisanal products and the production processes may vary depending on the product. If these conditions are modified due to the unique characteristics of the order, we will contact you to inform you of the specific deadlines.

If we are unable to comply with the estimated delivery date for any reason, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund. Please note that we do not normally deliver on Saturdays or Sundays.

Undeliverable order

We reserve the right to remove any product from our website at any time and/or to remove or modify any content on our website. Although we will make every effort to process all orders, under exceptional circumstances we may be required to refuse to process an order after we have sent the order confirmation. We reserve the right to do so at any time, under our sole discretion.

We will not be liable to you or any third party for removing any product from our website, www.salineraespanola.com, regardless of whether or not such product has been sold. Similarly, we may remove or modify any material or content from the website, or refuse to process an order once we have sent you the order confirmation.

Pricing

The prices on the website www. salineraespanola.com include the applicable VAT on the day the order is made. However, the prices exclude shipping costs, which will be added to the total amount due as shown in the table below:

  • Shipments to the Spanish peninsula and Balearic Islands for purchases less than or equal to €49.99 will have a shipping cost of €6.90 (including 21% VAT) per shipment.
  • Shipments to the Spanish peninsula and Balearic Islands for purchases over €49.99 will not have any shipping costs.
  • For shipments to the Canary Islands or the rest of Europe, Salinera Española, S.A. should be contacted directly, either by phone (+34 971432255) or by email (gourmet@salineraespanola.com).

The PRICE OF THE PRODUCTS will be the prices shown on the website. The price includes VAT, as these taxes are set on the date the offer is accepted. The price must be paid in full at the time of purchase.

SALINERA ESPAÑOLA reserves the right to modify the sales prices listed on www.salineraespanola.com at any time, but the items will be invoiced based on the rates in force at the time the order is registered, subject to the availability on that date.

Payment

Payment for orders may be made using the following methods:

  • Payment by credit or debit card. We reserve the right not to accept certain payments with certain credit cards.
  • Payment by bank transfer.

SALINERA ESPAÑOLA reserves the right to change the payment methods, create new ones or remove existing ones, and will not be liable to any Customer of www.salineraespanola.com for this reason. However, if the change in payment method affects an order that has already been placed, www.salineraespanola.com will contact the Customer to inform them of this change, offering them the option to cancel the order if they prefer.

Payment by credit/debit card

Payment is made online, in real time, via the payment gateway of the corresponding financial institution, once it has been verified that the information provided is correct.

In order to provide maximum security to the www.salineraespanola.com payment system, the website uses secure payment systems from leading financial institutions in e-commerce.

In this sense, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system we use is a completely secure way to transmit data over the internet. Your data is completely confidential and protected.

We do not record credit card data on any of our databases. They are only stored in the virtual POS (Point of Sale) terminal of our financial institution, via the secure payment gateway.

Credit cards will be subject to checks and authorisations by the issuing bank. If the bank does not authorise the payment, we will not be responsible for any delays or non-delivery, and we will not be able to formalise a contract with you.

SALINERA ESPAÑOLA reserves the right to verify the personal data provided by the Customer and to take appropriate measures (including cancellation of the order) so that the purchased goods are delivered in accordance with the order.

Returns policy

Returns of defective products

When you believe, at the time of delivery, that the product does not comply with the provisions of the contract, you must contact us immediately via our email address, gourmet@salineraespanola.com, providing the details of the product as well as the damage. In some cases, we will ask you to send us a photo of the damage.

Once the notification has been received by SALINERA ESPAÑOLA, we will contact you to inform you about how you should proceed and the courier company you should use. As a general rule, these are the steps to follow:

You must return the product to us at the address indicated on the invoice you will receive by email, providing us with the following information:

  • Personal information
  • Your email address
  • Order number
  • Reason for the return
  • Date of receipt of the order
  • Date of the return

Please return the item in its original packaging, in addition to any accompanying instructions, documentation and packaging.

Once we have received the returned goods, we will carefully examine the returned product and notify you by email, within a reasonable time, about whether the goods should be returned or replaced (if necessary). The goods will be returned or replaced as soon as possible and, in any case, within 30 days of the date on which we send you an email confirming the return or replacement of the damaged goods.

If the product(s) cannot be replaced, any payment made for the product(s) returned due to verified defects or damages, will be refunded in full, including the shipping charges incurred to deliver the item and any costs you have incurred to return the product to us.

Returns and partial cancellations will result in partial refunds of the amount paid for the full order. The costs of transport, payment fees and gift packaging will not be included in partial refunds.

The refund will be made to the same credit card or bank account that was used to make the purchase.

If you have any questions, please contact us at gourmet@salineraespanola.com.

All rights recognised by current legislation are applicable.

Liability and disclaimer

The images and content used to present the products are for informational purposes only.

The liability of SALINERA ESPAÑOLA in relation to any product purchased from www.salineraespanola.com will be strictly limited, in any case, to the purchase price of said product, and will not be compromised by any simple errors or omissions that have occurred even when all the necessary precautions have been taken when presenting the products.

SALINERA ESPAÑOLA’s liability under these general terms of sale will not exceed the amount paid as a result of the transaction resulting in said liability, whatever the cause of the action in question.

SALINERA ESPAÑOLA cannot be held liable for breach of the contract signed in the event that stocks run out or the product is unavailable due to force majeure, interruption of activity or total or partial strike, especially of postal services and means of transport or communications, floods or fire.

The provisions of this clause shall not affect your legally recognised consumer rights, nor your right to withdraw from the contract.

In the event of a dispute, the Customer may first contact SALINERA ESPAÑOLA to reach an amicable resolution.

These general terms of sale are governed by Spanish law. In order to resolve any conflicts, the parties choose to submit to the courts and tribunals of Ibiza, waiving any other jurisdiction.